MIKHA, next-generation AI enabled video collaboration solution built from the ground-up by DigiConnect, is a highly secure enterprise-grade audio-visual communication platform. MIKHA offers scalable, feature-rich, and flexible video platform for organizations ensuring their workflows (internal and external) remain resilient in the face of possible disruptions and stay connected with customers to provide virtual face-to-face service with integrated capabilities
For example, for online KYC Verification, we provide API for third-party system to schedule a meeting request in MIKHA. Request can be made with basic information about the customer, or it can be executed by sending entire KYC data to MIKHA. If KYC Verification (or any other system to be integrated) does not already exist in the bank, upon request, Digconnect provides option to develop the system, tightly integrated with MIKHA.
Once this request is received, bank’s staff can verify details, adjust date, time, and duration before confirming the meeting.
• Show Popups on Customer’s Screen
• Turn Video On/Off
• Mute/Unmute Microphone
• Invite Participants
• Show/Hide Display Panels
• Show/Hide Call Status
• Database Connection – MIKHA can connect to the data source using database connection. A connection string needs to be provided and stored in system settings.
• Robotic Process Automation – In case database access is not an option, Digiconnect also provides the option to move data between applications using software robots.